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The purpose of this study was to examine the influence of digital government innovation on transformational government. Digital government innovation is ordinarily implemented as means for the creation of public value. However, realisation of benefits from the digital government platforms has proved to be a challenge, and great discrepancy has been observed in the extent of public value generated, pointing to lack of innovativeness in resource-constrained environments. This research investigates the influence of digital government ambidexterity as an innovation strategy in enhancing transformational government (T-Gov). The authors develop hypotheses relating to digital government ambidexterity with two factors of innovation for enhancing T-Gov: exploitation incremental digital innovation and exploration radical digital innovation.

The hypotheses are tested using a sample size of 690 citizens interacting through digital government platforms. The authors identify exploitation incremental digital innovation and exploration radical digital innovation as factors, and how these factors of digital government ambidexterity influence information quality for public value creation. The success of T-Gov is associated to the implementation of digital government policy which moderate the relationship between digital government ambidexterity and information quality.

The empirical outcomes suggest that exploitation incremental digital innovation and exploration radical digital innovation positively influence information quality, thereby leading to public value, and this result become successful if there is implementation of digital government policy. Treating the two factors of digital government innovation as complementary leads to public value creation.

Limited time and funds to conduct a country comparative study. The study only focused on urban municipalities, of which it would be interesting to explore rural municipalities.

Adoption of MunINFORQUAL model for promoting digital government platform utilisation by citizens.

The utilisation of digital government platforms would improve citizens’ lives in a number of ways. For instance, citizen municipal interaction for service delivery and social benefits through instant notifications of developmental projects.

This paper contributes to the research literature on digital government innovation particularly from resource-constrained environments. Also, the study provides new empirical test using a data set of 690 citizens interacting through digital government platforms.

This paper assesses the inclusive leadership and employee engagement nexus in the hospitality industry, using psychological safety as a mediator.

The study conveniently sampled 247 employees from the hospitality industry in Zimbabwe. Data were collected using a self-administered structured questionnaire with the aid of trained research assistants. Descriptive and inferential statistics were generated using the Statistical Package for Social Sciences (SPSS) version 23. Regression analysis was used.

The findings of this study indicate that the predictor variable (inclusive leadership) directly affects the outcome variable (employee engagement) in the presence of the mediator. In addition, these findings depict that the indirect coefficient was partially significant, which shows that psychological safety partially affects employee engagement in the presence of inclusive leadership.

The study came up with essential conclusions on the link between inclusive leadership and employee engagement in the hospitality industry. However, there is a need to exercise caution when generalising the findings to a different setting. The results represent the opinions of a sample drawn from Zimbabwe, a developing country in Southern Africa. Future research can carry out a comparative study on the same variables in the context of developed and developing countries. Further, future research can execute a longitudinal analysis to better understand if inclusive leadership directly affects employee engagement in the presence of psychological safety. This would help hospitality management to employ relevant leadership strategies that enhance employee engagement.

This research has pertinent implications for both academics and human resource practitioners. The study results revealed that there is a direct effect on inclusive leadership and employee engagement. Practically, if leaders avail themselves to work with employees and discuss business operations and social issues affecting them, employees will be committed to exerting more energy towards their work and productivity will be improved. Moreover, it is understandable that mistakes always happen, but errors will be minimised and controlled in such an environment. The results also revealed that the connection between inclusive leadership on employee engagement is partly enhanced by the moderator. This may be taken as a good strategy that can be employed by human resources practitioners in the hospitality industry.

The study significantly contributes to researchers and practitioners because it develops strategies for enhancing employee engagement in the hospitality sector. In addition, there is scant research that explores the mediating relationship of psychological safety between inclusive leadership and employee engagement in developing countries, particularly in the hospitality sector.

In light of the continuing political violence in Zimbabwe since 1980, the major aim of this article is to evaluate the benefits of mediation in resolving politically motivated conflicts in Zimbabwe and Africa at large. Since the 1980s, Zimbabwe has found itself in a web of political violence with little mediation efforts devised to stop the suffering. The paper believes that mediation can have far reaching outcomes in bringing stability to countries burdened by politically motivated violence. The African Union and regional organisations have the capacity to resolve various conflicts burdening the continent, provided realistic mechanisms are put in place to avoid the recurrence of conflicts and/or wars in Africa.

The paper uses a combination of both primary and secondary sources to substantiate the argument advanced herein. Archival material from the National Archives of Zimbabwe helps to exemplify the political antagonisms which existed after independence, thereby giving a fuller picture of events leading to Gukurahundi. Additionally, secondary material is beneficial in highlighting the political conflicts affecting Zimbabwe after independence. Newspapers play an important part in revealing the challenges of South African mediation in Zimbabwe. In addition, newspapers elucidate the urgent need for SADC to establish a conflict resolution organ for the successful settlement of disputes in the region.

The paper reveals how the realisation by the southern African region on the deteriorating political and economic situation in Zimbabwe led to the appointment of Thabo Mbeki in 2007 to restore peace and stability in the country. More so, the paper analyses the challenges of South African mediation in Zimbabwe. In that context, the article suggests pragmatic strategies and tactics which should be put in place for mediation to yield effective results in Zimbabwe and the continent at large.

The paper provides deep insights into the merits of the strategy of mediation in an attempt to curb political violence in African countries. Policy makers will find the paper useful as the continent looks forward to promote sustainable development.